NAPA SmartCall 1.1

NAPA SmartCall by IdentaFone Software

NAPA SmartCall is a caller identification and screen-pop tool designed for automotive service and repair businesses. It recognizes incoming calls, matches them to existing customer records when available, and instantly displays key details so your staff can greet callers by name, schedule service, and update information without searching through multiple screens.

Key benefits

• Faster, more professional call handling with instant caller recognition
• Fewer missed opportunities through quicker scheduling and follow-up
• Cleaner data with easy new-caller capture and updates
• Better visibility into call history and staff activity

Highlights

• Instant screen pops showing caller name, number, and match results
• Smart matching to customer and vehicle records in compatible shop systems
• One-click options to create or update customer records for new numbers
• Call logging with user notes and time stamps for better tracking
• Click-to-call support for efficient outbound dialing
• Works with multiple lines and many phone systems; supports common caller ID hardware and VoIP setups
• Simple installation, low overhead, and user-friendly controls
• Windows desktop support

Developed by IdentaFone Software, a provider of business caller ID solutions. Integration features and requirements may vary by phone system and shop management software; contact IdentaFone or your NAPA representative for compatibility details and pricing.

NAPA SmartCall is developed by IdentaFone Software. The most popular version of this product among our users is 1.1. The name of the program executable file is SmartCall.exe.